"General Terms and Conditions of the company SYLVAN GbR
§1 Applicability to entrepreneurs and definitions of terms
(1) The following general terms and conditions apply to all deliveries between us and a consumer in the version valid at the time of the order.
A consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither their commercial nor their independent professional activity can be attributed (§ 13 BGB).
§2 Conclusion of a contract, storage of the contract text
(1) The following provisions on the conclusion of the contract apply to orders via our internet shop http://www.sylvan.de/shop.
(2) In the case of the conclusion of the contract, the contract comes with
SYLVAN GbR
c / o Sebastian Harnack
Breitenfelder Str. 54
D-20251 Hamburg
conditions.
(3) The presentation of the goods in our Internet shop does not constitute a legally binding contract offer on our part, but are only a non-binding invitation to the consumer to order goods. By ordering the desired goods, the consumer makes a binding offer for him to conclude a purchase contract.
(4) Upon receipt of an order in our Internet shop, the following rules apply: The consumer makes a binding contract offer by successfully going through the order procedure provided in our Internet shop.
The order is made in the following steps:
1) Selection of the desired goods
2) Confirm by clicking on the "Order" button
3) Checking the details in the shopping cart
4) Operation of the button "to checkout"
5) Registration in the Internet shop after registration and entry of the applicant details (e-mail address and password).
6) Re-examination or correction of the entered data.
7) Binding submission of the order by clicking on the button "order with costs" or "buy"
The consumer can return to the website before entering the order by pressing the "back" button in the Internet browser used by him after checking his information, on which the information of the customer are recorded and correcting or correcting input errors Close the internet browser to cancel the order process. We confirm the receipt of the order directly by an automatically generated e-mail ("order confirmation"). With this we accept your offer.
(5) Storage of the contract text for orders via our Internet shop: We save the contract text and send you the order data and our terms and conditions by e-mail. The terms and conditions can be viewed at any time http://www.sylvan.de/shop/index.php?id_cms=3&controller=cms&id_lang=1. You can view your past orders in our customer area under My Account -> My Orders.
§3 prices, shipping costs, payment, due date
(1) The indicated prices include the statutory sales tax and other price components. In addition there are any shipping costs.
(2) The consumer has the option of paying in advance, PayPal.
(3) If the consumer has chosen to pay in advance, he undertakes to pay the purchase price immediately after conclusion of the contract. If after 14 days no payment has been received, the order will be canceled.
§4 delivery
(1) Unless stated otherwise in the product description, all items offered by us are ready for immediate shipment. The delivery takes place here latest within 5 working days. Exceptions may be countries / regions that are very far away from Germany due to the Post Transport route. In this case, the deadline for delivery in the case of payment in advance on the day after the payment order begins to run to the bank charged with the transfer and for all other payment methods the day after conclusion of the contract. If the deadline ends on a Saturday, Sunday or public holiday at the place of delivery, the deadline ends on the next working day.
(2) The risk of accidental loss and accidental deterioration of the goods sold shall not pass to the buyer until the goods have been handed over to the buyer, even in the case of consignment purchase.
§5 Retention of title
We reserve the ownership of the goods until full payment of the purchase price.
§6 Right of revocation of the customer as consumer:
Right of Withdrawal
Consumers are entitled to a right of withdrawal according to the following conditions, whereby the consumer is any natural person who concludes a legal transaction for purposes which are predominantly neither commercial nor self-employed:
Cancellation
Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day have taken to you, or a representative of your third party, other than the carrier and the goods in possession or has.
To exercise your right of withdrawal, you must contact us
SYLVAN GbR
Sebastian Harnack
Breitenfelder Str. 54
D-20251 Hamburg
E-Mail shop@sylvan.de
Fax 0049-40-31807312
by means of a clear statement (such as a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not required.
consequences of Withdrawal
If you withdraw from this Agreement, we have selected all payments we have received from you, including delivery charges (except for the additional costs arising from choosing a different delivery method than the most favorable standard delivery we offer have to repay immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged for this repayment fees.
We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return the goods to us immediately and in any event not later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the immediate costs of returning the goods.
End of revocation
§7 cancellation form
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back.)
At :
SYLVAN GbR
Sebastian Harnack
Breitenfelder Str. 54
D-20251 Hamburg
E-Mail shop@sylvan.de
I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
_____________________________________________________
Ordered on (*) / received on (*)
__________________
Name of the consumer (s)
_____________________________________________________
Address of the consumer (s)
_____________________________________________________
Signature of the consumer (s) (only when notified on paper)
__________________
date
__________________
(*) Delete as appropriate.
§8 warranty
The statutory warranty regulations apply.
§9 Code of Conduct
We have submitted to the codes of conduct of the following institutions:
Trusted Shops GmbH
Colonius Carré
Subbelrather Street 15c
50823 Cologne
You can retrieve the Trusted Shops Code of Conduct by clicking on the Trusted Shops seal on our website or at www.trustedshops.de.
§10 contract language
As contract language german will be available exclusively.
§11 customer service
Our SYLVAN customer service for questions, complaints and complaints is on working days from 10:00 clock to about 12:00 clock under
Phone: 04031807310
Fax: 04031807312
E-Mail: shop@sylvan.de
to disposal.
Status of the Terms and Conditions Nov. 2014